Effective Date: September 10, 2025
Website: https://tenet-streams.com
Contact: WhatsApp – +1 (504) 475‑4728
At Tenet Streams, we aim to provide a high-quality IPTV experience. If you’re not completely satisfied with our services, we are here to help. Please review our Refund Policy below for guidance on how we handle requests for refunds.
1. Refund Eligibility
Due to the nature of Tenet Streams‘s digital product (IPTV services), we do not offer a standard refund once your subscription is activated. However, we provide a 24-hour free trial for new customers to test the service and ensure it meets their needs.
Refunds may be considered under the following conditions:
- Technical issues: If you are experiencing technical issues with the Tenet Streams service that we cannot resolve within 48 hours, you may be eligible for a refund or a partial refund.
- Service cancellation: If the Tenet Streams service is unavailable or interrupted for a period exceeding 48 hours and no resolution is provided, you may request a partial refund for the downtime.
2. How to Request a Refund
If you believe you’re eligible for a refund based on the criteria above, please contact us via WhatsApp at +1 (504) 475‑4728 with the following information:
- Your order number or subscription details
- A description of the issue you are facing
- Proof of any technical difficulties (e.g., screenshots, error messages)
Once we receive your request, our support team will review the issue and get back to you promptly.
3. Refund Processing
If a refund is approved:
- Refunds will be processed to the original payment method, if applicable.
- The refund will be issued within 5–7 business days from the approval date.
- If you paid via other means (e.g., cryptocurrency or alternative payment methods), a refund may be issued in the same form, subject to applicable fees.
4. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- Change of mind: If you no longer wish to continue using Tenet Streams after activation.
- User error: If you encounter issues due to incorrect setup or failure to follow the provided instructions for Tenet Streams setup.
- Unresolved third-party issues: If the issue arises from external factors, such as an internet service provider (ISP) problem or device compatibility.
5. Subscription Cancellations
If you wish to cancel your Tenet Streams subscription, you can do so at any time through our WhatsApp support. Please note that cancellations will only apply to future billing cycles. Any payments already made are non-refundable.
6. Contact Us for Assistance
If you have any questions or would like to request a refund, please reach out to Tenet Streams support via WhatsApp at:
📱 WhatsApp Support for Refunds
+1 (504) 475‑4728
Thank you for using Tenet Streams. We appreciate your understanding and are here to help if you experience any issues.
